Return Policy

Return Policy:

Eligibility: Dresses can be returned within 7 days of the delivery date* since the day it is shipped back to the day it arrives. The confirmation of the problem with the dress needs to be notified in 24h and to be ready to shipped the next day or else the dress can’t be returned. To be eligible for a return, the dress must be in its original condition, unworn, unwashed, and with all original tags and labels attached. Any dress that shows signs of wear, damage, or alteration may not be eligible for return. If you want to return a dress you should send videos and pictures of the dress demage, or anything else that you find it a problem and shipp it the same day.

Return Process: To initiate a return, customers must contact our customer service team within the specified return period. Customers will receive detailed instructions on how to proceed with the return process, including the return shipping address and any required documentation.

Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect, an error on our part, or damage during transit. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. We are not responsible for any lost or damaged items during the return shipping process.

Refund or Exchange: Once the returned dress is received and inspected, we will notify the customer regarding the approval or rejection of the return. If approved, customers may choose to receive a refund or exchange the dress for another available option. Refunds will be processed through the original payment method within a reasonable timeframe.

Non-Returnable Items: Certain items may not be eligible for return, including custom-made or personalized dresses, as well as dresses that have been altered or modified based on the customer's request. Additionally, any dress that does not meet the eligibility criteria stated above may not be accepted for return.

Return Exceptions: We reserve the right to refuse any returns that do not comply with our return policy guidelines. Any unauthorized returns or returns received after the specified return period may not be accepted and will be returned to the customer at their expense.